Order Settings

The Order Settings section allows you to configure rules that control the value of customer orders. These settings help you manage operational efficiency, prevent unprofitable sales and ensure your team can handle order volumes effectively.

To access these options, log in to your Admin Panel and go to: Settings > Orders

Small Order Fee

The Small Order Fee allows you to add a fixed charge for orders that fall below a certain threshold.

• Purpose: This covers costs such as packaging, staff time and delivery when customers place very small orders that may otherwise be unprofitable.
• Example: You could apply a £2.00 fee for orders under £20.00, ensuring that operating costs are balanced.
• When to Use:
  • To discourage very small basket values.
  • To ensure each order contributes fairly towards overhead costs.
• Configuration:
  • Enter the desired fee amount.
  • Leave blank or set to 0 if you do not want to apply a small order fee.

Maximum Order Amount

The Maximum Order Amount allows you to limit the highest total value an order can reach.

• Purpose: This is useful for managing kitchen workload and delivery capacity, especially if extremely large orders could overwhelm staff or disrupt normal service.
• Example: You could set a maximum order value of £250.00, preventing customers from placing bulk orders that may not be practical to prepare within a normal service window.
• When to Use:
  • To maintain manageable order sizes during peak hours.
  • To prevent errors, delays, or customer dissatisfaction caused by very large orders.
• Configuration:
  • Enter the maximum order amount you are willing to fulfil.
  • Leave blank or set to 0 if you do not want to restrict order totals.

Packaging Fee

If you want to cover packaging costs, you can add a packaging fee that appears at checkout. This fee is automatically applied to all orders.

• Enter the fee amount.
• Save your changes.

Cutlery Option

Give customers the choice to include cutlery with their order.

• Enable the Cutlery Option under Delivery Options.
• (Optional) Set a small additional charge for cutlery if required.

Customers will then see the option to request cutlery during checkout.

Receipt Downloads

You can allow customers to download a digital receipt for their order, providing convenience and supporting paperless transactions.

• Enable the Receipt Option under Delivery Options.
• Once enabled, customers will see a Download Receipt button after checkout.

Non-Contact Delivery

Non-contact delivery is a safety-focused option where the driver leaves the order at a designated drop-off point (e.g., doorstep, lobby, or reception) without direct interaction.

• Enable Non-Contact Delivery in your Delivery Options.
• Customers will then see this option at checkout and can request a safe drop-off.

This feature is especially useful for supporting health and safety practices while giving customers peace of mind.

Age Verification

You can set a minimum age requirement for specific items such as alcohol or tobacco, based on the regulations in your country. Simply define the required age and a custom message, and it will be displayed at checkout when customers place an order. The age requirement will also be clearly shown in the order details within the Merchant App and visible to the courier for verification upon delivery.

Checkout Settings

From here, you can manage whether user registration is required at checkout. By default, this is turned off to allow guest checkout, but you can choose to require customers to register if needed.

Enable Company allows customers to enter a company name during checkout. This field is optional and, if enabled, will appear in the order breakdown.

Enable Company Registration Number adds an optional field at checkout for a company registration number, which will also be displayed in the order breakdown.