Live Chat Messages

Fudli’s Live Chat Messaging System enables you to stay connected with your customers in real time, ensuring a smoother and more reliable customer experience for your Online Ordering System for Restaurants. With built-in chat tools, your team can handle inquiries, resolve issues, and provide direct support throughout the ordering process.

Whether it’s answering a pre-order question, clarifying an item, handling a missing product, or accommodating last-minute changes, live chat allows your restaurant to remain responsive and professional.

Accessing the Live Chat

You can manage live chat messages from two different interfaces:

1. Merchant App (Recommended)
   • Download and log in via the iOS Merchant App or Android Merchant App.

   • Tap the Chat Icon on the top-right of the toolbar to access live chat.

     
     

1. Web Admin Panel
   • Log in to your Admin Panel.
   • Navigate to Customer Settings > Messages.
   • Manage customer conversations directly from the web interface.

For the best real-time experience, we recommend using the Merchant App.

Chat Features and Functions

Inside the chat interface, you can:

• Provide Real-Time Support: Communicate directly with customers about orders, delivery status, or support requests.
• Manage Conversation Status: Mark chats as Solved or In-Progress to keep track of issues and responses.
• Use Quick Tabs for Navigation: Easily switch between open, in-progress, or resolved chats.
• Search Conversations: Find specific customer chats quickly using the search function (by customer name).

Best Practices

• Respond promptly to improve customer satisfaction and reduce cancellations.
• Use professional, friendly language to reflect your brand’s customer service values.
• Resolve issues within the chat when possible, avoiding the need for phone calls or emails.
• Monitor chat history for repeat customer concerns to identify patterns and improve operations.

The Live Chat Messaging System is a powerful customer support tool built into Fudli. By enabling real-time communication, it helps restaurants build trust, resolve issues faster, and provide a better overall ordering experience. Accessible through both the Merchant App and Admin Panel, live chat keeps you in control of customer interactions, wherever you are.